Questions aboutPayments, theDELIVERY,
theSECURITYof our site, or theReturns, it's here !
If your question is not in the list or you need help, do not hesitate to contact our team via our Contact form.
Payment & Security
What are the modes of payment proposed?
You have 2 fully secure payment methods:
► Payment by credit card via Stripe
How do you secure payments?
We have worked at length about securing our website to provide you with safe navigation and secure payments.
Our site has a SSL certificate (https: //) guaranteeing you encryption of all data that transit on our website. Encryption is 256 bits.
When you browse our website, you are sure to navigate safely.
Can I pay by check?
Currently and for reasons of logistics, it is not possible to pay by check directly on our site.
Please contact us by email to discuss opportunities via our Contact form.
Is your site safe? Can I order safe?
This site is 100% secure and meets European standards for the safety of e-commerce site transactions.
Our shop is hosted on a server in HTTPS (You can see it with the "https" prefix and the "secure" mention preceded by a small padlock in the address bar of the page).
Most sites do not secure payment pages. On our website, all pages are secure and protected against hacking or malware.
Regarding banking transactions, we use PayPal and Stripe, which are the references for the security of transactions on the Internet.
In summary, your navigation is 100% safe and secure.
Order & Delivery
WHAT ARE THE DELIVERY TIMES ?
The delivery of your order is carried out in seven to twelve working days after shipment, according to the countries of the European Union. We are making every effort to deliver you as quickly as possible. It is very frequent that you received it well before.
Do you give up all over the world?
Yes, we deliver all over the world. We have customers on each continent.
HOW TO TRACK MY ORDER ?
You can track your order by clicking here. This link and other information you will be sent by email after your purchase.
WHAT ARE THE SHIPPING FEES ?
We would like to satisfy our customers as best as possible, that's why we offer standard followed delivery all over the world. No delivery charges will be requested.
My order did not arrive on time, what should I do?
We offer standard followed delivery all over the world. No delivery charges will be requested. For this reason, we ask you to wait a few more days before receiving your package.
What happens in case of absence at home?
Do not worry, our items will be left in your post box if they are quite small. Otherwise, your package will be left to your post office where you can withdraw it.
What is your ordering process?
Our order process is very simple. After completing the details of your payment when ordering, you will receive a confirmation notice at the specified email address. A shipping confirmation e-mail will be sent to you after 2 to 3 working days. Send a request to the customer service team on our Contact form At any time if you need additional support.
Back & Refunds
Exchange and returns
For any exchange and return request, contact us on our Contact form
Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately can not offer you a refund or exchange. The reference is done exclusively by seeing postal at our address and the return fee remain at your expense.
The product (s) must be returned to their original packaging in perfect condition within 30 days from the date of receipt of your order.
In case of detoriation of the package or the article, we reserve the right to refuse the return, replacement or repayment because the article can no longer be considered nine.
A product used can not be reimbursed and you will be returned automatically.
(L1311-1 of the public health code modified by Law No. 2004-806 of 09 August 2004 - Art. 54 JORF 11 August 2004).
For reasons of hygiene, some products (types sleeves, tights, brushes ...) used or only open can not be refunded or exchanged.
For more information, consult our Return and Refund Policy.
How can I contact you?
Our customer service is available via our Contact form.